Refund policy

At Caritate, we care about your satisfaction. If your order doesn’t meet your expectations, we’re here to help. Please review our return and refund policy for details on how to proceed.

Return Eligibility

You may request a return or refund within 30 days of receiving your item if:

Only new products are eligible for return.
This includes products that are unopened in their original packaging or have never been used.

To begin the return process, please contact our customer service team at:

sales@caritate.store

Include the following in your message:

Your order number
A brief description of the issue
Photos of the item

Refund Process

After receiving and inspecting your return (if required), we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original method of payment within 5 business days.
You will receive a confirmation email once the refund has been issued.

No Restocking Fee

We do not charge any restocking fees on returned items that meet our return policy criteria.

Return Shipping

If the return is due to an error on our part (e.g., damaged or incorrect item), we will cover the return shipping costs.
If the return is due to other reasons, the customer may be responsible for return shipping.

Return Conditions

Items must be returned in original condition, unused, and in original packaging.
All returns must be authorized by our customer service team before being sent back.
Unauthorized returns may not be accepted.